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Frequently Asked Questions

Everything you need to know about trading securely on dskro.

01General Questions

What is dskro?

dskro is a secure, online marketplace and escrow service. We provide a safe environment for buying and selling digital gaming assets (like game accounts and in-game items) as well as physical gaming hardware and mobile accessories.

Why do I need to verify my identity (CNIC/KYC)?

To keep scammers off the platform. dskro requires mandatory identity verification (CNIC & KYC) for all users before they can buy or sell anything. This ensures a 100% trustworthy and accountable environment for our community.

How does the Escrow system work?

When a Buyer makes a purchase, the money does not go straight to the Seller. Instead, dskro holds the money safely in our secure vault.

  • For Digital Goods: We release the money to the Seller only after the Buyer has received the account details via platform chat and confirmed they work.
  • For Physical Goods: We release the money after the Seller ships the item with a valid tracking ID and the Buyer confirms physical receipt of the package.

This guarantees the Buyer gets what they paid for, and the Seller gets paid.

02For Buyers

Is my money safe if I don't receive my order?

Absolutely. Whether you are buying a digital account or a physical headset, your money remains locked in dskro’s vault until delivery is confirmed. If you do not receive your item, or if it is significantly not as described, you can open a dispute. Upon investigation, your money will be refunded.

What is the Buyer Protection Fee?

A Buyer Protection Fee of 5% to 7% is added at checkout. This fee covers the cost of maintaining the secure escrow vault, our integrated payment and shipping gateways, and funding our 24/7 dedicated dispute investigation team.

How do refunds work?

If you request a refund, we initiate a mandatory 48-hour investigation period to prevent fraud. However, if the Seller agrees and manually approves your refund request on their dashboard, the transaction is canceled immediately.

Note for Physical Goods: If a refund is approved for a physical item, you may be required to return the item to the Seller and provide a valid return tracking number before your funds are released back to you.

03For Sellers

When do I get paid, and how can I withdraw?

You get paid as soon as the Buyer confirms they have received the digital asset or physical product. Once the funds are released to your dskro wallet, you can immediately withdraw them to your bank account or digital wallet using our payment partner, Safepay. There are no hidden holding periods for cleared funds.

How do I handle shipping for physical accessories?

When a Buyer purchases a physical product, you will receive their shipping address. You must ship the item and enter a valid tracking number from a recognized courier directly into the dskro platform. Escrow protection is voided for physical items shipped without a verifiable tracking ID.

What if the Buyer receives the item but lies and says they didn't?

You are fully protected against buyer fraud. If a Buyer attempts to make a false claim, open a dispute. Our administrative team will review the evidence:

  • For Digital: We review the dskro platform chat logs.
  • For Physical: We verify the courier tracking ID you provided in the system.

If the evidence shows you delivered the asset securely, we will forcefully release the escrowed payment to you, and the Buyer will be penalized.

Can I chat with the Buyer on WhatsApp or Discord?

No. This is strictly prohibited. To guarantee your protection under our dispute resolution policy, all communication and delivery of digital account credentials MUST happen inside the dskro platform chat. If you communicate outside the platform, we cannot verify the delivery, and you will lose your Seller protection.

Will dskro protect me if a game developer (like Tencent) bans the account later?

No. dskro is a secure payment intermediary. We do not control third-party game developers. Buyers purchase digital accounts at their own risk regarding game publisher Terms of Service. Once a digital transaction is successfully completed and confirmed on dskro, you are not liable for future actions taken by game developers.